Privacy Policy

1. DEFINITION OF TERMS 1.1. The following terms are used in this Privacy Policy: 1.1.1. "Administration of the website of the online store (hereinafter referred to as the Site Administration)" - authorized employees to manage the site, acting on behalf of the Name of the organization that organize and (or) process personal data, and also determine the purpose of processing personal data, the composition of personal data subject to processing, actions (operations) performed with personal data. 1.1.2. "Personal data" - any information relating directly or indirectly to a specific or identifiable individual (subject of personal data). 1.1.3. "Processing of personal data" - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data. 1.1.4. "Confidentiality of personal data" is a mandatory requirement for the Operator or other person who has gained access to personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds. 1.1.5. "User of the site of the online store (hereinafter referred to as the User)" - a person who has access to the Site via the Internet and uses the Site of the online store. 1.1.6."Cookies" is a small piece of data sent by the web server and stored on the user's computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site. {{ 1}} 1.1.7. "IP-address" is a unique network address of a node in a computer network built using the IP protocol. 2. GENERAL PROVISIONS 2.1. The use by the User of the website of the online store means acceptance of this Privacy Policy and the terms of processing of the User's personal data. 2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the website of the Online Store. 2.3. This Privacy Policy applies only to the website of the online store www.synergy-ets.com. The online store does not control and is not responsible for third-party sites to which the User can follow the links available on the site of the online store. 2.4. The site administration does not verify the accuracy of the personal data provided by the User of the site of the online store. 3. SUBJECT OF THE PRIVACY POLICY 3.1. This Privacy Policy establishes the obligations of the Administration of the website of the online store for non-disclosure and ensuring the protection of the confidentiality of personal data that the User provides at the request of the Administration of the site when registering on the website of the online store or when placing an order to purchase the Goods. 3.2.Personal data permitted for processing under this Privacy Policy is provided by the User by filling out the registration form on the Synergy Eats online store website in the feedback forms: "Order a product", "Ask a question", "Order a call", and include the following information: 3.2.1. surname, name, patronymic of the User; 3.2.2. User's contact phone; 3.2.3. e-mail address (e-mail); 3.2.4. delivery address of the Goods; 3.2.5. place of residence of the User. 3.3. The online store protects Data that is automatically transmitted in the process of viewing ad units and when visiting pages on which the statistical script of the system ("pixel") is installed: IP address; information from cookies; information about the browser (or another program that accesses advertising); access time; address of the page where the ad unit is located; referrer (address of the previous page). 3.3.1. Disabling cookies may result in the inability to access parts of the website of the online store that require authorization. 3.3.2. The online store collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments. 3.4. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to reliable storage and non-proliferation, except as provided in clauses. 5.2. and 5.3. of this Privacy Policy. 4. PURPOSES OF COLLECTING PERSONAL USER INFORMATION 4.1. The User's personal data may be used by the Administration of the website of the online store for the following purposes: 4.1.1. Identification of the User registered on the website of the online store for placing an order and (or) concluding an Agreement for the sale of goods by remote means with Synergy Eats. 4.1.2. Providing the User with access to personalized resources of the Website of the online store. 4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Website of the online store, the provision of services, processing requests and applications from the User. 4.1.4. Determining the location of the User to ensure security, prevent fraud. 4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User. 4.1.6. Creating an account for making purchases, if the User has agreed to create an account. 4.1.7. Notifications of the User of the Website of the online store about the status of the Order. 4.1.8. Processing and receiving payments, confirming tax or tax benefits, challenging a payment, determining the User's right to receive a credit line. 4.1.9.Providing the User with effective customer and technical support in case of problems related to the use of the Website of the online store. 4.1.10. Providing the User with his consent, product updates, special offers, information on prices, newsletters and other information on behalf of the online store or on behalf of the partners of the online store. 4.1.11. Implementation of advertising activities with the consent of the User. 4.1.12. Providing the User with access to the websites or services of the partners of the online store in order to obtain products, updates and services. 5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION 5.1. The processing of the User's personal data is carried out without time limit, in any legal way, including in personal data information systems using automation tools or without using such tools. 5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User's order placed on the Site of the online store "www.synergy-eats.com" , including delivery of the Goods. 5.3. The User's personal data can be transferred to the authorized bodies of state power of Ukraine only on the grounds and in the manner established by the legislation of Ukraine. 5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data. 5.5.The site administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties. 5.6. The site administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data. 6. OBLIGATIONS OF THE PARTIES 6.1. The user is obliged to: 6.1.1. Provide information about personal data necessary to use the Website of the online store. 6.1.2. Update, supplement the provided information on personal data in case of changes in this information. 6.2. The site administration is obliged to: 6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy. 6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and also not sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of cl. 5.2. and 5.3. of this Privacy Policy. 6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this kind of information in the existing business. 6.2.4. Block personal data related to the relevant User from the moment of application or request of the User or his legal representative or the authorized body for the protection of the rights of subjects of personal data for the period of verification, in case of revealing inaccurate personal data or illegal actions. 7. RESPONSIBILITY OF THE PARTIES 7.1.The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of Ukraine, with the exception of cases provided for in cl. 5.2., 5.3. and 7.2. of this Privacy Policy. 7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information: 7.2.1. Became public domain prior to its loss or disclosure. 7.2.2. Was received from a third party before it was received by the Site Administration. 7.2.3. Was disclosed with the consent of the User. 8. DISPUTE RESOLUTION 8.1. Before going to court with a claim for disputes arising from the relationship between the User of the website of the online store and the Administration of the site, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute). 8.2. The recipient of the claim in within 30 calendar days from the date of receipt of the claim, notifies the applicant of the claim in writing about the results of the consideration of the claim. 8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of Ukraine. 8.4. The current legislation of Ukraine applies to this Privacy Policy and the relationship between the User and the Site Administration. 9. ADDITIONAL TERMS 9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User. 9.2.The new Privacy Policy comes into force from the moment it is posted on the Website of the online store, unless otherwise provided by the new edition of the Privacy Policy. 9.3. All suggestions or questions about this Privacy Policy should be reported by email {link}

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